Tuesday, June 03, 2008

Telepresence Wonder

Ever since Cisco announced their Telepresence product, I thought it would be affordable and appicable only in Corporate context.

However, I recently read that Wachovia Bank is planning to deploy the Telepresence solution for a specific customer service segment. That was interesting!.

I wonder the Telepresence channel will compliment / replace Branch Banking in future...

Some of the other contexts where the solution will largely add value are Telemedicine (especially in Rural areas), Offshore-based Consulting. (This is one area where we have not figured out how to improve the effectiveness of consulting without being at onsite).

But, the price points are inhibiting the potential early pilots!. Hope to see more such business solutions in near future!.

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