Real Estate, Gold & Enterprise IT investments!

Sounds like a Bollywood film title?. Well, it was not intentional.

Wanted to enlist the corporate IT trends for 2012 based on social-economic trends that we see in the market. Irrespective of the industry, the larger global  trends have started to influence us quite a lot in the last few years. And I believe its going to remain the new normal in coming years as well.

From socio-economic trends perspective, What do we see out in the World?. What is so abundant that can influence our thoughts/behaviors? To name a few:

1. Geo-Political Risks
2. Economic Uncertainity
3. Indecisiveness
4. Neuro-Diversity of Global Population. Suddently, you see a surge of talent across the world, enabled by Technology.
5. Plenty of free Information
6. Cash (Yes. Contrary to the common belief, due to indecisiveness, lots of companies are sitting on huge cash)
7. Sky-rocketing Inflation
8. Increase in Consumables spending (against capital investments) - such as Mobile/Travel/Hospitality/Vacation - typically one-off expenses.
   (Live for the day, anyway nobody knows whats going to happen in the long-term attitude)

How do these factors influence our investments, in General?. What do we seek?.  The more uncertainity pervails, the more demand for certainity and stable investments. Purely because of the reason that Certainity/Stability are scarce in the new normal. Based on Economics, Anything that is scarce and in demand is likely to appreciate.  In the last few months, Gold as an investment instrument has reached record prices across the world. Real-Estate, atleast in Emerging Regions are reaching levels that were unheard of, in combination with Inflation.

What else is in more demand?. I can name a few that are in demand, but nacessarily the investment instruments per se.

1. Leadership with Vision/Courage/Decisiveness
2. Clarity, Rationale & Judgement - side-effect of Information overload
3. Capital Investments
4. Legal Infrastructure - what is right/wrong - neuro-diversity among people leads to ongoing conflicts/difficulty in consensus building
5. Entrepreneural culture
6. Top Talent that can take risks & deliver results
7. Communal harmony
8. Personal & Familiy Time

Contrary to vendor sales pitches that talk about 'Agility in Business' or 'Business Transformation', People in General seek stability/certainity when it comes to their investments. In my view, Instruments that have delivered good, guaranteed returns in the past, that can be liquidated faster, that appreciates, that is stable - will be more in demand.

Now, with this surplus and demand as the background, What kind of Technology investments that corporate IT would make in 2012 or next couple of years?

I would list the following

1. Managed VAS - mobile services
   Mobility is big time trend right now. It has influence on People's personal lives, professional lives and it would call for a significant leverage from Corporate IT. Corporate IT has so far hung up only on Mobile Applications. However, there is lot more mobility can deliver, in addition to applications.
   PwC has recently forecasted that by 2015, Mobile VAS market in India is going to grow to INR 55, 000 Crores, that is USD 10+ billions.
2. Vendors turning to Partners
   Lack of capital investments coupled with indecisivenss would delay signing contracts worth millions of dollars. If the investment is too big, the purchase cycle just gets longer and longer.
   If its too small, Companies are going to ask the vendor to sponsor for free. That's the fact!. Its happening across the value chain!. Why dont u do this for free?. This requires, the product/service vendors to figure out a new business model that would be profitable in the long-run.

3. Business/Go-to-Market Technology offerings
   Demand for Entrepreneurship and New Business Models/Products/Services will encourage a few to invest in new product initiatives.  Here, the companies would expect a credible partner who can share risks/profits together in the respective vertical. This could be Corporate IT as well.

4. Security/Legal/VPN Technologies
   Demand for security, legal technologies that would help in managing Governance, Risk and Compliance would sky rocket like never before.  The reason being that Corporates wants to be play defensive.

5. Investments in Hiring Technologies
   Rather than investing in solutions that promise improving employee engagement that is hard to achieve, companies would invest smartly in Talent Sourcing/Leveraging new technologies in this space.

6. Investments in Digital Marketing / Market Research
   Individuals/Companies would need to make themselves heard all the time using various channels that are available.    Especially, if they are serving in B2C space or services industry. Demand for innovative technology deployments in this space will continue to grow

7. Data processing Technologies delivered as Services/in Cloud
   Big Data definitely has a huge potential considering the current trend. But, Investing in Big Infrastructure may not be a good idea, atleast to start with. If someone delivers Data Services / Data Analytics from the Cloud, it's a hit!.

8. Technologies/Startups in Travel/Hospitality & Inter-personal Communication will take-off big time.
 
9. Consumer Technologies - Gaming/Mobile/Social Media/ Infotainment/NUI - again a no-brainer.
   Companies will also pilot some of these technologies in their enterprise products/services.
  
10. Technologies that can visibily save costs - Virtualization, Platform Upgrade & Private/Public Clouds

Comments/Inputs most welcome!

Klout Computing!

Yes. This is not about Cloud Computing. Post the viral adoption of social networks, analytics has picked up big time in recent months. The end result - plethora of online services available to perform analytics on social network data.

I tried Klout and Mirror Me!. Would suggest not to try those without reading further!.

While people in real world aspire for coveted titles and powerful positions, in the virtual world, the same people aspire for 'Influence'. Influence is about a person's ability to drive action in others (without power). The influential ability is called 'Clout' and Gaining this Clout is gaining lot more prominence in virtual world these days!.

A decade ago, Google tried to rank 'pages' based on their popularity. But today,the algorithms are
trying to rank the actual 'people' to assess their popularity and influence.

Klout is one such company that connects to all social network sites to evaluate your activity and come out with your Klout metric.It reports the metric in the scale of 1-100. If you are measured in the range of 70s or so, You are really really influential in the online world.

This leads to several interesting, but controversial questions:

1. Am afraid we are moving towards a celebrity culture than an inclusive one. People are literally going to compete to score and maintain a higher Klout to achieve their goals in "real" lives.

2. People who are really busy and adding value to their stakeholders may not find time to tweet/talk or network in virtual world. This doesn't mean that those people do not have enough Klout. Klout is all about Online Clout and nothing more.

3. This trend also implicitly expects that people in online world to be expressive, a post here, a tweet there, a post now, a photo later, etc. This again can not be expected from broad range of people, especially people who are conservative/introverts. This doesn't mean they do not have Clout.

4. Most of the content floating around in social networks are trivia. What is the significant business value one can get by analyzing this data?

5. No Doubt, its a competitive arsenal for Marketing. Gaining insights on current trends & influencing the influencers will greatly enhance the marketability of a product/service.  Am amazed by the capabilities of one such tool - Data Sift.  I was discussing with my ex-Colleague Paramesh that next US President election could be largely influenced by DataSift kind of tools.

6. Privacy - To compute your Klout score, the site will ask you the permission to scan your online activities even when you have not logged on. And this applies to a number of sites that you are associated with. While giving permission is a click away, revoking them may not be straightforward/easy.

7. Algorithms - What is the basis for computing the Klout? There could be various ways of measuring Clout depending on the weightage given to the nature of activities online.

8. People's persona cannot be measured only by their social network activities. Social Network is a public place where people are expected to follow certain etiquette. And People behave according to the implicit rules/norms to get associated with the larger group. However, this behavior generally arises out of their aspiration or the need for 'Personal Branding' and may not be based on what they truly are. Measuring a person's Clout purely based on their social network activity may be skewed.

9. Quantity scores more than Quality. If you have more connections in the network, you have higher chances of gaining more Clout than others.

So ,Beware of 'Klout Computing'!

Seven Billionth Baby and Corporate Dashboards!

Few days ago, Oct 31st to be precise, the news of seven billionth baby was creating lot of buzz in the media.

While I was not keen to understand the census, I was really curious to know the math behind this count. I checked with my ex-colleague and Datawarehousing/Business Intelligence Specialist Paramesh  on how this could have been possible? There is every possibility that this number could be inaccuarate because of the sheer size of the canvas. In this case, the canvas is the whole world.

We all know the practical challenges in aggregating data within a company?. And How do they do it across the globe?

Thanks to Paramesh, Today he reverted with an exact article that talks about the same challenge. It was a surprising coincidence! The article talks about - How did they count? How did they comeup with that number - 7 Billion - on that specific day?

The fact of the matter is United Nations don't know. The announcement was meant to be symbolic than to be precise. UN has confirmed there is no way it can predict at which minute of the day - 31st Oct - the 7 billionth baby was born in the world.

Howere, it is not a random number dropped just out of the hat. There is a process/method that U.N. has followed to comeup with that projection. United Nations collect country wise population data every five years and based on the system generated models, the date has been picked up at Oct 31. There is a 2% margin of error expected in the global tally, which in this case, could be huge in terms of census and the time period!

I see the corporate dashboards(BI/Reports) that take data from individual line-of-businesses within a company can take a lesson or two from this news. I have tried to list few of them:

1. There is a process and system in which the sub-system (countries) provide data to the main system (United Nations). So, Its not just about technology. We will need a process and method to coordinate the data aggregation. The systems/applications and runtime infrastructure have to implement the processes and contracts to ensure aggregation.
2. People are aware of the percentage of error and at peace with Good Enough BI. In lighter vein, What you sow is what you reap!. :-) Awareness on Data Quality and Incremental expectations are the key to successful BI implementations!
3. The focus is more on the ways in which data can be leveraged for analysis/insights and less on the precision. Often People debate about the trees that they forget to see the forests!. I have seen executive dashboards often spark controversies around numbers that the real issues get pushed to back seat!.
4. There is a model in place to predict the growth. Yes, finally BI solutions should not endup as concrete/one-off implementations. The definition of formal models that abstract the concepts in respective verticals hold the key for extensibility of the solutions.

Finally, As any BI implementation would invite disputes, Here is somebody in Asia pacific disputing that the whole seven billionth baby announcement from UN was stage managed!. :-). Again, its not just about numbers and technology! :-)

Surface takes precedence over Structure!

One of the prominent consequences of Apple iPhone phenomenon is the shift in technology buyers' focus towards Industrial Design and User Experience. This trend has caught up with every aspect of Technology - be it Consumer Technology or Enterprise Technology.

Whatsoever be the application of Technology, Consumers have started to ask - Does it activate my senses beyond just being passive and functional? - Evokes positive / Feel good emotions when you use the product, Its simple and doesn't make you think, It is asthetically designed in every little detail that I feel proud about it and talk to my social/professional circle about the technology?. Aesthatics/Meticulous design also implicitly states that the supplier has taken every effort to produce a great product.

Last but not the least, Apple also demonstrated outstanding marketing when it launched all its new generation devices. Remember, Palm has been the innovative company both in touch phones and App ecosystem long ago. Despite that fact, people queued up in hours to buy iPhones.

How does this factor influence the Architecture practice - especially Enterprise Architecture.

I should say quite a lot. It has generated a significant inequality in terms of IT investments. Earlier, the mandate to enterprise architecture was 'Show me the money'. We filled the gap with Business cases.Today, its not just 'Show me the money' but 'Show me how cool it is/Show me how it works in when it comes alive'. If a strategic initiative doesn't meet either of the criterion, its doomed for failure.

Traditionally, be it Software Architecture or Enterprise IT Architecture focused all their energies toward setting standards/specifications towards the structure of the system. The structure usually signify the skeletal framework of the system (be it a single application or the entire Enterprise IT) that defines the internal organization of the components and their evolution.

Software/Enterprise IT Architecture has it roots from Software Engineering and hence it focused more on Technology and its Quality of Service. Structure of the systems are implicit characteristics and they can be only measured by overt mechanisms like Human X-Rays.

I do want to mention the fact that these X-Ray are gaining prominence in the Software Architecture space in the last couple of years.I have personally used tools like Sonar Technical Debt that can scan the software codebase and report the health of internal structure. Result - its not just developers, the management stakeholders were able to appreciate the metrics.

The implicit structures don't manifest themselves upfront and it requires a lot of effort to understand and appreciate the Architecture. And that becomes a biggest challenge for Architecture adoption in this time-starved generation.

The challenge facing practising Enterprise Architects is - How do we make Enterprise Architecture visibly manifest its great qualities?

We have all banked upon Architecture Tools, Excels, PowerPoints Visios and Analytics/Metrics to backup. Going forward, all these tools are definitely required. However, We need a new breed of tools/techniques that takes lessons from Industrial Design and User Experience and make Enterprise Architect successful and much more productive!

The new Tools/Techniques could include - Visual Models for industry verticals, Simulations, Animated Models & Gamification. All these are interactive techniques that could help in powerful storyboarding of the strategic initiatives.

The point is - What you see on the surface makes the first impression and sometimes it takes the precedence over the internal structure of the system. The challenge is to keep the balance between both and not compromising either of the aspect. While too much of focus on surface will end up in a frothy/weak product,too much of structural focus will end up having no takers.

Have been reading 'Experience Economy' and its quite interesting though the book was written few years ago, the paradigm is more relevant in today's times than ever.

The takeaway from this book resonates with this post - Every business is turning to be an experience/show business. Hence ability to put up a good show in orchestrating various themes/elements is the key towards creating highly profitable/growing businesses.

In my view, this message applies to corporate workforce as well - Every profesison within the corporate workforce need to not only deliver but innovatively market its offerings to its stakeholders to survive and grow!

Just Enough Business Intelligence!

This post is a culmination of several aspects that I have been either reading/observing such as:

1. The book titled "The Two second advantage" - a Book by Vivek Ranadive and Kevin Maney
2. Another reputed book "Flow" - by Psychologist Mihaly. Interestingly, the Flow concepts are referred in the first book - The Two Second Advantage as well.
3. An interesting, but offensive post titled "Kill Your Datawarehouse" by Splunk. I evaluated Splunk in my previous organization and I should say its a radical departure from traditional data storage Architectures.
4. Big Data and its implications on the Enterprise.

Traditionally, DW/BI systems have been expensive, untimely and far from realizing business benefits!. In the traditional RDBMS world of DW/BI architectures, Predictive Analytics is being touted as the next big thing!. But, the reality in Enterprise IT has been the reverse. Have blogged about this state of BI in Enterprise IT few months ago.

Coupled with Big Data, Information Overload is becoming the biggest challenge being faced by Enterprises today. No amount of computational advances in the form of Cloud/Grid is going to help solve the information overload issue. It is not the question of computation, but the ability to "qualify" and "condense" the big data to formulate high-level abstract models that can be processed quickly is the key. The Two Second Advantage book calls this process as "Chunking". It further adds that chunking is the method that Human Brain uses to absorb information, learns and make the knowledge as instrinsic part of the consciousness so that it becomes a natural activity for repeated applications. (e.g. Car Driving). Learned in this way, Human brain becomes specialized, learns the ability to be reflexive/adaptive and gains the ability to predict the next few steps. And that's the key!. Only few steps not too far!

The book tries to create a link between computational science and Neuro science. It claims the next generation of Business Intelligence does not lie in long predictive analytics, but predicting just-enough, next set of actions.

For example:

1. Who is the next best talent that we can hire from market?
2. What is the in-houst best talent that is subject to attrition risks?
3. Who are the customers/partners that could default in payments?
4. Who are the promising prospects that would convert to customers?
5. What would the customer buy next?

These new business requirements call for new capabilities such as ability to to scan data from multiple sources - structured/unstructured, Internal/External, ability to condense large amount of data into abstract models, drill-down to details on demand, ability to query and navigate the data networks in quick cycles, and finally the ability to predict just enough next few actions.

This doesn't mean we will dump our traditional DW/BI systems. But, We need to be certainly prepared for hybrid new architectures that would blend the conventional data stores with new age data formats!

Would like to conclude this post with another correlation that I recently read - a poem by former Prime Minster of India VP Singh. He is a versatile personality and one of his skills is in poetry. In his poem on Astrology, the Astrologer talks about Singh's fortunes and challenges in the future, VP singh politely asks the astrologer "What is the dream that I would get in tonight's sleep?". Needless to say Astrologer goes speechless! :-)

Any predictions - What is the next topic that I would blog about?

I know it! :-). If you can predict, I promise to compliment you in my next post.

Writing Apps is Wrong!

Yes, this is what ZDNet Blogger Brian Sommer says!. In the post, Brian argues that 'Applications' are wrong perspective to have in todays' times. He adds businesses today don't want apps. Instead they need 'capabilities' to serve different kinds of information to a variety of users in different kind of devices.

Do I agree?. Partly, Yes - to the point that we need a different paradigm to deliver business capabilities.

Let's deep dive a little from this viewpoint.

Adding to Brian's message, my thoughts on Apps follow:

- Applications are old school of thinking.

They are good for accounting/transactional systems but not suitable for unstructured /

dynamic business scenarios.
- They are highly introverted & technical!. [No offense to Introversion! :-) ]
It simply means Apps think about themselves, their structure & data exchange rather than

connectivity to end users and their context.

- Applications are fragmented. Users need to hop-on and hop-off between applications to

accomplish tasks/processes. This gives a disjointed experience in terms of security,

profiling, etc.

- Applications are limited in their orientations - either processes or data.
[Today, we have lot more dimensions to express - social, multi-media, visual, spatial]

Despite new ages capabilities brought by mobile internet devices, We still keep developing applications and deliver in old ways. In fact, We are facing the problem of plenty where there are hundreds/thousands of apps. And We need another new range of apps called 'Helpers' which can assist in navigating the apps market place. (Guided Search).

What is the alternative?

Brian suggests delivering context-specific, Role-based, "smart" information to mobile internet devices through a common UI. He claims such a delivery would empower the end-users by enhancing their "business capabilities". Sounds convincing?. While I agree to the perspective that Apps are old-school, I dont quite agree 'Capabilities' are the way ahead. IMHO, Applications have always been capability enhancers to end users. Its just that they were not smart.

Where do I differ?

In some way, Brian's suggestion of - context-specific, role-based, common UI - reminds me another old school paradigm called 'Portals'. We all had portals in in the past, in the Web world. We have incarnations, in the mobile world as well. And there are quite a few Mobile Portal offerings that aggregate and provide context-specific, role based access to Apps. Yes, You would still have apps. But they would run behind the scenes - behind a Portal facade. And Portals came up with Single Sign-On, Context-Switching, Inter-connectivity, etc.

So, Do Portals solve the Fragementation Problem?. To certain extent, Yes. The flip side was Portals were heavy, resource-intensive and required wiring of applications. Portals were actually "Mega" Apps!.

So, What would be the new paradigm?

In my opinion, Apps and services are inevitable. They will continue to exist in near future as well, from technical implementation perspective. They are the modular units/building blocks of end user capabilities. They can be made "smart" by adding some intelligence to those applications. It is in the hands of the designers/developers to make it smart.

What we need today are - "Coherent Experiences".

For example, any user would have few limited profiles - Family, Work, Leisure, Travel, Learning. Users when login to those respective profiles, they should be able to accomplish their respective tasks/processes with much more ease - because the system proactively understands the context and prepares itself to serve smart information by leveraging the new technical capabilities such as social/video/spatial, etc. They would be inherently capable to provide a coherent experience by interoperating with various apps/services behind the scenes.

I am imagining such a solution would look wonderful on a tablet device or a Microsoft Surface kind of a device that can orchestrate various hardware/software components. Remember - You may still write apps. But the focus is more on orchestration and experience and not on 'creating' or 'building' applications.

I would like to ask - What experience are you trying to orchestrate for your customers?

Are you ready for "Grand-Renewal"?

Its interesting to hear the need for 'Grand Renewals' constantly from the Tech industry. Few years ago, it was Web 2.0, Enterprise SOA. Today, it's about Cloud, Mobility/Tablets and Analytics.

Wanted to highlight two of the "Grand Rewneal" stories that are worth watching...Will add more on the same lines in coming days.

1. SAP

One of my colleagues made a recent comment that SAP's marketing team has been working overtime to promote HANA, its latest offering - a high-performance analytic appliance that runs in-memory. In the recently concluded SAP SAPPHIRE event, its CTO Vishal Shikka made a flamboyant pitch for HANA, that makes you to believe as if HANA is the next big thing not just for SAP, but for the entire business applications & analytics space!.

It is touted as the non-intrusive platform that can boost the performance problems of existing business intelligence/analytics solutions protecting customers' existing investments. In fact, in long run, SAP even wants to migrate the SAP R3 ERP suite to HANA. In a nutshell, HANA is a new generation platform where the business applications and analytics solutions can offload their transaction processing workload for faster performance. [It reminds me old transaction monitor softwares suchas Tuxedo :-)]

In its maximum capacity, HANA has been tested with a processor of 1000 cores (yes, you read it right!!), 16 Terrabytes of RAM. SAP is also working on a cloud version of HANA.

Now, coming to the core question - What kind of problems can be solved by HANA?. Simply - Big Problems. If you have business problems that need scale - scale in data volume, scale in complex processing, Demanding expectations on high-performance and Real-Time - then HANA may be right for you. SAP's key customers have already started to experiment with HANA in their respective businesses. For example, Infosys, an IT services company having employees close to hundred thousand people has experimented with HANA to track the project-level profitability or margins. Considering the size of Infosys, Am sure it will have thousands of projects at any point of time.

The keynotes by Vishal Shikka has been interesting in the last couple of years. Unlike other CTOs, Vishal gives a philosophical/conceptual approach for SAP's Technology/Product directions. He has earlier talked about some of the key concepts like Timeless software, Pace-Layered Architecture. In the recent keynote, giving an example of paper books moving to eBooks, Vishal mentions the "content" of the book has been liberated to take advantage of the "container". In this case, the container being transitioned is the hard-bound paper medium to an electronic device. And the liberation leads to new possibilities/new experiences. Having mentioned, he further makes the case for the "content" in business applications - the actual business information - be liberated to new "containers". In SAP case, the new container is "HANA".

2. SalesForce.com

SalesForce's annual event Dreamforce recently concluded. In the keynote given by company's CEO Marc Benioff articulates the vision of Social Enterprise. Social Enterprise is all about democratizing the business processes, eliminating barriers for employees, customers, suppliers to collaborate and share information/ideas and thereby increasing the opportunities for high performance of the enterprise. SalesForce has been making significant investments in the past by introducing offerings such as Chatter that are aligned to Social Enterprise vision. Some of the companies have started exerimenting with Chatter to be deployed as the collaboration platform between the Service representatives and Customers.

While the vision of Social Enterprise may sound like brand new and relevant these days, I see it as the re-incarnation of Web 2.0 concepts that we saw few years ago. Again, Social Enterprise is not a pure-play technology solution. Becoming a Social Enterprise would require companies to fundamentally re-think their organizational culture, processes, Employees & Reward mechanisms. In that sense, it can also be qualifed as a 'Business Technology solution', when collaboration happens not just between people. In addition, with across enterprise information systems.

There is a similar interesting observation on Cap Gemini blog quoting SalesForce.com becoming the new Front Office of enterprises. While SalesForce.com positions itself as a Front Office, SAP HANA positions itself as the solid engine for Transaction Processing and Business Analytics. It would be interesting to see how other players respond these positions!.

The key takeaway is that the key technology players want you to fundamentally re-think the way business are run / think about brand new opportunities that your business can advantage of, using their innovative new technologies. They don't position their offering as 'Technology infrastructure'. In fact, SAP positions its HANA as a business-technology platform when comparing Oracle's Exadata as a Technology infrastructure.

How do you see your profession changing?

Am referring to your profession not your job.

To set the context, Am going to talk only about functions only within Enterprise IT (CIO organization).

You may be a Project Manager, Architect, Vice-President - Operations, Compliance Officer, Quality Assurance Provider, Accountant, HR, Developer - There are chances that your stakeholders might have added new expectations to your function without your notice!.

Let me quote few examples.

1. There is no dearth of discussion around the topic of Enterprise Architecture & Enterprise Architects. People across networks keep debating about the pros and cons of this Role all the time. Recently, there was an article published from Zapthink on some of those provocative topics - What will it take for enterprise architecture to become a profession?. And Why nobody is doing enterprise architecture?.

2. Forrester has been publishing some very interesting research on Why do some Strategic Roles fail?. The roles include Enterprise Architects, PMO, Planning, Relationship Management, Vendor Management etc.

3. TechTarget predicting the future roles of Enterprise IT with the advent of Software-as-a-Service. It predicts Enterprise IT would dwindle and become a Service Broker rather than a Solution Constructor. With this change, it claims coding/development functions will become less important and eventually transition to IT Service companies/Product Companies.

4. The emergence of new roles such as Data Scientists may be a threat for some and opportunity for others.

If Strategic functions have these challenges, one may get an impression that Operational functions are safe haven! Not Really! :-)

5. Rakesh Khurana of Princeton University argues whether management itself can be considered as a profession. That's startling!. Of course, the context of this perspective is not specific to Enterprise IT. It applies to General management across industries.

What do we mean by Profession? Making a function as a Profession requires codifying the practices and enforcing the code of conduct for practitioners. (e.g. Medicine, Law). A Job provides a channel to deliver the standard functions of a Profession.

Why is this issue important for Enterprise IT? Because, its the only unit within the organization that gets continuously disrupted both with emerging technologies and changing business needs!. Enterprise IT needs to balance the expectations of being a rock-solid infrastructure provider to business enabler and innovative technology solution partner.

In progressive organizations, the disruptions in the demand/supply chains of Enterprise IT (be it business stakeholders on the demand side or IT service providers/technology vendors on the supply side) will call for profound changes in individual functions within the unit!.

Let's face it!. Functions in Enterprise IT are moving targets!. The solution is to continuously deliver "value" in current function and stay alert!. To stay alert, it is required to understand the movements/disruptions a lot more better in terms of its direction, velocity & impact and respond appropriately and timely!.