Thursday, March 08, 2007

Next Generation IT services

One of the biggest challenges that is currently being faced in the Indian IT industry is 'Lack of excitement' among the employees on Technologies.

I have seen the industry for the past 10 years. And the change is visible. The industry has grown exponentially. There are lot of new talents. And Plethora of projects.

But, so far, the industry has always executed the Projects in 'Staff augmentation' model, where all managerial ceremonies are well taken care of. Right from Processes, Quality, Escalation, communication, Resource rampup/Rampdown, Tight budgets, slogging, Schedule, etc.. But, one thing that was left out in the whole ceremony is the poor 'Technology'. It is pity to see that 'Technology' as the odd man out in an 'IT services' business.

Companies have managed to maintain top-line growth and bottom-line productivity. And they ran it as any other business, probably with very good management skills. And now, they are struggling to re-establish themselves as 'Technology / Thought Leaders'.

The last decade has completely established 'IT job' as a lucrative job, rather than a challenging/prestigious job. This has an impact of the new generation of employees as well. The new set of people who are joining has completely different set of mindset in terms of aspirations, again Technology being the last priority.

Studies are showing that while revenues are growing in every other IT company, the productivity per employee is going down year after year. Attrition is increasing year after year.

So, What is the solution?. Relook at 'IT services' as 'Technology-Intensive business'.

Partner with Industry and academia to 'contribute to the ecosystem' and 'encourage Innovation'. Of course, some comapnies are doing little amount of this kind of work. But it is not widespead, even within those companies.

Time has come to rethink our next generation.


Anonymous said...

You identify a problem but do not propose a solution. Do you have any references to support your thoughts on this that might also address methods to address the problem?

Tama said...

Good post.